All FAQ

Customer Service

General inquiries

Potential advertisers

  • What are your hours of operation?
    For product inquiries, you can speak with one of our media representatives weekdays from 8am to 8pm EST. Please feel free to request a free consultation outside of these hours by calling 1-877-553-6883. 
    For general queries, you can speak with one of our Customer Service Representatives by calling 1-877-909-YELO (9356).
  • I need help planning my media strategy for my business. How can Yellow Pages help me?
    Our job is to share our expertise with you so you can harness the full potential of digital marketing in your local market. Canadian small business owners everywhere benefit from our industry-leading strategic insights, advertising network and tactical know-how. Your Media Account Consultant is your personal advisor but even they are backed by experts that work on ensuring your 360 Solution is cutting edge, working as hard as you and delivering the customers you expect. Call 1-877-553-6883 for your free consultation. 
  • What is Yellow Pages 360° Solution?
    Yellow Pages 360° Solution is a complete suite of advertising solutions that can help your business go digital, boost your sales and extend your reach. We can help you gain visibility online, on mobile, and in print, no matter your budget. Call 1-877-553-6883 for your free consultation. 
  • What products are included in Yellow Pages 360° Solution?
    You'll find everything your business needs whether you are new to the marketing world or a seasoned advertiser. We offer a variety of website creation packages, video production, virtual business profile, online and mobile placement on YellowPages.ca and its network of sites, print advertising, search engine optimization and search engine marketing. Call 1-877-553-6883 for more information. 
  • How can I get pricing for your products?
    Most of the products we offer have a starting or average price listed directly on the website. To get a better understanding of what it would cost for your business based on your industry and market, please feel free to request a quote online or call 1-877-553-6883 for your free consultation. 
  • I am interested in Yellow Pages products, how do I get started?
    You can either request your free consultation online, or call 1-877-553-6883 and one of our representatives will be happy to assist you. 
  • How come the free online listing I requested does not appear on YellowPages.ca yet?
    It may take 5 to 10 business days before your listing appears online. If your request was over 10 days ago, we may be missing some information about your company, which prevents us from publishing your listing online. Please call 1-877-553-6883 to verify the status of your request. 

Yellow Pages Group advertisers

  • How can I update my business profile information on YP.ca?

    Manage your business information through the management functionalities of the Business Centre Self-Serve.
    FREE access.

    1. Edit your business profile on YP.ca
      • Business Description
      • Photos
      • Videos
      • Websites, social media and email addresses
      • Opening Hours
      • Languages Spoken
      • Methods of Payment
      • and more
         
    2. Publish deals
       
    3. Monitor your results with YP Analytics


    MANAGE YOUR BUSINESS PROFILE NOW >

    * If needed, please contact our customer service at 1-844-875-4290

  • How can I change the contents of my Print Ad?
    In order to change the contents of your Print Ad, you will need to speak with your Media Account Consultant. 
    To connect with your Yellow Pages Group Sales Representative, contact Customer Service via: Phone: 1-877-909-YELO (9356) Email: Please submit a request for contact here. 
  • I can't find my business listing on YellowPages.ca. How can I add it?
    If you are an existing Yellow Pages advertiser, we ask that you contact us in order to verify the reasons your listing may not be searchable on YellowPages.ca. 
    Contact Customer Service by phone at 1-877-909-YELO (9356) or by submitting a request for contact here. 
    If you are not a Yellow Pages advertiser, you can either request your free consultation online, or call 1-877-553-6883 and one of our media representatives will be happy to assist you. 
  • My ad is not showing up under the right heading/category, how do I change it?
    In order to add/update your business Categories or Headings, you will need to speak with your Media Account Consultant. 
    To connect with your Yellow Pages Group Sales Representative, contact Customer Service by phone at 1-877-909-YELO (9356) or by submitting a request for contact here. 
  • I want to update my business listing information: Name, Phone Number, or Address. How do I do this?
    If you have a Business Landline, Yellow Pages Group publishes basic listing information (Business Name, Address, Phone Number) based on what we receive from your Telephone Service Provider. You will need to contact your Phone Provider in order to update your listing information. 
    Once we receive a Service Order from your Telephone Service Provider within your home directory's closing date, your listing for future publications, as well as online will be updated. 
    For all other Phone Types, we ask that you contact Client Services here. 
  • The fax and phone numbers on my ad are inversed, how do I make the change?
    To change the fax and/or phone number on your ad, or for any similar changes, please contact Customer Service at 1-877-909-YELO (9356) and we will direct you to the appropriate channel or get you in touch with your media account consultant. 
  • The map on my merchant page is incorrect, and/or missing. How can I update it?
    The map on your merchant page is displayed based on your published business address, and is validated through Canada Post. Your business address must be published in full in order to display a map with an accurate location. 
    If your business address is published correctly and your map is still not appearing, contact Customer Service by phone at 1-877-909-YELO (9356) or by submitting a request for contact here.