All FAQ

Websites

Content support

Domain name

Emails

  • How do I set up my new email addresses?

    During the initial consultation with your website Account Agent, you are asked for the email addresses you would like to create. Find more details on how to configure your email account here.

  • Can a new email address be created after the initial consultation?

    Yes. You may request new email addresses to be created at any time as long as you have not used your allotted quantity. Simply contact our website team at 1-855-332-7483 or by email at multimedia@yp.ca.

  • I received a notification that my email service is changing. Do I have anything to do?
    We recommend that you backup your emails, calendar information, contacts and any files that may be stored in Webmail, or in your email application to ensure that everything is the same after the move. Your email history, password, contacts and settings are expected to be accessible after the change, but it is preferable to be prepared in case a glitch happens. Making an archive of your email history, signatures, contacts and calendars takes a couple of minutes in your email application and will give you piece of mind!
  • What are some of the risks associated to the move?
    The most common risks in cases where emails are migrated from one server to another are loss of signatures, settings, and file configuration. There can also be a loss of email history in some rare cases. You may also experience a little bit of delay sending and receiving emails during the transition, but emails should not be lost. 

Technical support

Website building process

  • Will I need to be involved while my website is being created?
    Yes. Since you know your business best, your input is necessary and extremely valuable, in particular at the interview phase and during the review process. It is important to note that your website only starts being built after your interview.
    We will ask you questions to help our copywriters better understand your business as well as a few questions related to the look and feel of your website to help direct our website designers: design, colours, etc. Please begin to start thinking about providing your logo, photos, or any videos and texts describing your business (brochures, etc.); you will be sent a link where you can upload your content.
    Once your website is ready, it is time for you to review it! You will be sent a link via email; it shouldn't take you more than a few moments to review your site. If you are unavailable to review your site, your site may be pushed live by the go live date in your contract. But don't worry, you can still make changes after your site goes live.
  • How is content created for my website?
    Our copywriters will create all the texts, SEO and calls to action for your site, based on the content you have provided. The more content you can provide the better the results will be.
    If you don´t have images or pictures, we will include stock photos on your website.
    Please keep in mind that you must have the online rights for images or pictures you provide to us.
    If you have also purchased one of our video options, our video production team will contact you to schedule time for your video shoot or gather photos for a montage.
  • I purchased a bilingual website. Will my content process be different?
    No, the content process is not different. Once your website is built and has been approved we take care of the translation.
  • What happens if I want more pages added to my website?
    If you have not yet used the maximum number of pages included in your current website solution, you may contact our website team at any time to make the change. To reach the website team, please contact directly by phone 1 855 332-7483 (8am-5pm) or by email at multimedia@ypg.com.
    If your current website solution has already reached its maximum content, please contact your Yellow Pages Media Account Consultant to consider other website options that may better suit your needs.
  • What if I´m not able to provide my input or feedback during the period you request it in?
    We understand that you run a business and may not always be available. We will try 3 times to contact you, leaving a message if you are not available. You can also reach us directly by phone at 1 855 332-7483 (8am-5pm) or by email at multimedia@ypg.com at a time that is convenient for you. Remember, your participation is vital to the building of your new website.
    Please note: If we have completed an initial consultation with you we will publish your website with the content available at the publish date in your contract. You can call us at any time to make changes or additions by phone at 1 855 332-7483 (8am-5pm) or by email at multimedia@ypg.com.

Website hosting

Website solutions

  • What does my Website Solution include?
    A fully functioning SEO-friendly website ready for you to start promoting! We take all the headaches out of domain registration, hosting, copywriting (for the web) and web design so you can focus on doing what you do best! You also get technical support and creative services hours you can use to update your site.
  • What is the process?
    Warm Transfer, Interview, Review and Publish:
    Warm Transfer: where you choose a domain name (www.mycompany.ca), email addresses, review your basic information and book an interview (you can do your interview right away if you choose).
    Interview: we gather as much information as we can to create a unique experience for your customers. The more information and images you can provide, the quicker you get your new site!
    Publish: your site is now live! Time to promote it!
  • Yellow Pages Website Solutions are ‘SEO-friendly'. What does this mean?
    Search engines such as Google, Yahoo! and Bing have established general principles and guidelines that help them recognize the information on your site. We follow these guidelines to help optimize your website by making it easy for the search engines to crawl your content and for potential clients to find you in their searched results.
    For more opportunities to enhance your website's search engine optimization, we also offer additional Search Engine Solutions. Please contact your Yellow Pages Media Account Consultation for more information on a solution that is right for you.

Websites & trademarks

  • How do I know if I have the right to use third-party logos or photos on my website?

    Here are some simple rules to follow:
    For photos: 
    Make sure people who are visible in the picture have given you their explicit consent to appear on your website. If you are using pictures from a professional photographer or photo shoot, ensure that you have the online rights to the photographs. The same goes for any images you have purchased online. It is important to understand the rights of use you have purchased may change depending on the context in which you use it. If you managed to receive the picture for free, you must ensure that the photos are free to use. 

    For logos:
    If you wish to show the logos of your business associates on your website, verify the terms listed in the contract you have with these companies. The contract should specify whether you have the right to use their trademark. If you do not have a contract, you probably do not have the right to use their logo. Regardless, make sure you contact the company before using their trademark on your website.